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PU Prime Recognized for Outstanding Customer Service at ADVFN Awards

Published: 10 April 2025,06:16

Awards

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PU Prime, a leading global online trading platform, is proud to announce that it has been awarded the Best Customer Service accolade at the prestigious ADVFN International Financial Awards. This recognition underscores PU Prime’s commitment to delivering exceptional customer support, ensuring that traders receive the best possible experience in the financial markets.

ADVFN, a renowned name in the global financial markets, is a trusted source for financial data, news, and community engagement. Since its inception in 1999, ADVFN has been dedicated to delivering high-quality market information to traders and investors worldwide. The ADVFN International Financial Awards, held annually, recognize excellence across various areas of the financial services sector, from trading platforms to customer service. These awards are highly regarded by the financial community for their credibility, transparency, and their focus on rewarding companies that go above and beyond in serving their clients.

At PU Prime, we believe that exceptional customer service is the cornerstone of a successful and trusted financial partnership. Our victory in the Best Customer Service category is a testament to the tireless efforts of our team, who go above and beyond to ensure every client feels valued and supported.

Several factors contributed to this prestigious win:

Round-the-Clock Support: PU Prime provides 24/7 customer assistance to ensure traders receive help whenever needed, regardless of time zones.
Multilingual Assistance: With clients across the globe, PU Prime offers support in more than 18+ languages, ensuring seamless communication for diverse traders.
Omnichannel Support: Clients have access to support through multiple channels, including phone, email, and live chat, ensuring assistance is available through their preferred method.
Cutting-Edge Technology: The company utilizes AI-driven chat support and an intuitive client portal to enhance user experience and problem resolution.
Educational and Training Resources: PU Prime equips traders with webinars, tutorials, and market insights, empowering them with knowledge for informed decision-making.
Commitment to Client Satisfaction: Through proactive engagement, customer feedback, and ongoing service enhancements, PU Prime guarantees an exceptional client experience. This steadfast dedication has earned us a 4.5 rating on Trustpilot and we are committed to continually improving it.

This award highlights PU Prime’s ongoing efforts to set industry benchmarks in customer service, reinforcing its position as a trusted and client-centric broker in the financial trading space.

Winning the Best Customer Service Award is not just an accolade, it’s a reflection of our ongoing commitment to excellence. We view this recognition as a benchmark for further enhancing our services and support. We would like to thank our clients for their trust and feedback, which continuously drive us to improve. As we move forward, we remain dedicated to providing world-class customer service, continuously improving our platforms, and offering even more value to our clients.

For media inquiries, please contact the PR team via media@puprime.com.

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Risk Warning: Trading Contracts for Difference (CFDs) involves a high level of risk and may not be suitable for all traders. The use of leverage magnifies both potential profits and losses, meaning you could incur losses greater than your initial deposit. It is important to understand the risks involved and assess whether you can afford to lose your invested capital. When trading CFDs, you do not own the underlying assets and have no rights to them. Past performance is not indicative of future results. The information provided on this website is for general informational purposes only and does not constitute investment advice, recommendation, or solicitation to engage in any investment activities. It does not take into account your personal financial circumstances, investment objectives, or risk tolerance. Any interaction with this website is an individual and voluntary action on the part of the user. The content on this website should not be construed as an invitation to enter into or acquire PU Prime’s financial services and products. Under no circumstances shall the Company be held liable for any loss or damage, in whole or in part, arising from, or in connection with, any CFD trading activities. Please review the legal documents available on our website to ensure that you fully understand the risks associated with CFD trading. If necessary, seek independent advice from qualified professionals.

Regional Restrictions: This information on this website is not intended for distribution to, or use by, any person or entity who is a citizen or resident of certain jurisdictions, including, but not limited to, the United States, China, India, the Philippines, Singapore, North Korea, Cuba, Iran and jurisdictions listed on the FATF “blacklist”, and the major global sanctions lists. It is also not intended for distribution or use in any jurisdiction where such distribution or use would violate local laws or regulations.

PU Prime is a trading name for multiple entities operating across various jurisdictions. These following entities are authorised to operate under the PU Prime brand and trademarks.

PU Prime Trading Pty Ltd is an Australian financial services licensee authorised and regulated by the Australian Securities and Investments Commission of Australia under License No. 410681, with its registered address at Suite 103, Level 1, 17 Castlereagh St, Sydney, NSW 2000, Australia. For Australian clients who have onboarded through https://www.puprime.au, the product issuer is PU Prime Trading Pty Ltd.

PU Prime Financial Services LLC is licensed by the UAE Capital Market Authority (CMA) under License No. 20200000388 (Fifth Category: Arrangement and Advice) to conduct introduction and promotion of financial services and financial products. The company’s registered address is The Prime Tower, Office No. 1209, Business Bay, Plot No. 68-0, Makani No. 25836 86879, Dubai, United Arab Emirates.

PU Prime Ltd is an investment dealer authorised and regulated by the Financial Services Commission of Mauritius under License No. GB23202672, with registered address at Suite 201 Level 2, The Catalyst, Cybercity Ebene, Mauritius.

PU Prime Limited is regulated by the Financial Services Authority (FSA) of Seychelles, with License No. SD050 and Registration No. 8426654-1. Its registered office is located at CT House, Office 9A, Providence, Mahe, Seychelles.

PU Prime (Pty) Ltd is a licensed Financial Services Provider (FSP No. 52218) authorised and regulated by the Financial Sector Conduct Authority ("FSCA") of South Africa. PU Prime (Pty) Ltd is neither the issuer nor the market maker of the derivative products made available through the FSP. It acts solely as an intermediary, as contemplated in the Financial Advisory and Intermediary Services Act, 2002 ("FAIS Act"), between clients and PU Prime Ltd (the "Product Provider"), and its services are limited to the provision of intermediary services in relation to derivative products issued by the Product Provider. Accordingly, PU Prime (Pty) Ltd does not act as principal, issuer, market maker or counterparty in any client transaction. Registered Office: 18 Cavendish Road, Claremont, Cape Town, Western Cape 7708, South Africa.

PU Prime Ltd, incorporated in the Republic of Seychelles, is a securities dealer authorised and regulated by the Financial Services Authority of Seychelles under License No. SD050, with its registered address at CT House, Office 9A, Providence, Mahe, Seychelles.

PU Prime Limited, incorporated in the Republic of Seychelles, is a securities dealer authorised and regulated by the Financial Services Authority of Seychelles under License No. SD050, with its registered address at CT House, Office 9A, Providence, Mahe, Seychelles.

PU Prime (CY) Limited is registered in the Republic of Cyprus under registration number HE414308. Its registered office is located at Archiepiskopou Makariou III, 160-1st floor, 3026, Limassol, Cyprus. PU Prime (CY) Limited facilitates services for the licensed and regulated entities within the PU Prime Organizational Structure, including but not limited to payment services. These services do not involve the use of any trading terminals.

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