Newsroom

Dear Valued Client,

PU Prime will be upgrading its Client Portal starting from 30 August 2025 00:00 hrs. (GMT+3) until 01:00 hrs. (GMT+3).

Gentle Reminder:

• Deposit, withdrawal, data searching functions and account opening applications will not be available via Client Portal & PU Prime App.
• Access to MT4/MT5 accounts remain unaffected, however PU Prime App will not be available during the Client Portal upgrading period.
• As the upgrade period coincides with market closure, all orders will remain unaffected.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 437 3105.

Dear Valued Client,

Please be advised that the following CFD instruments will be automatically rolled over as per the dates in the table below. As there can be a pricing difference between old and new futures contracts, we recommend clients to monitor their positions closely and manage positions accordingly.

Expiration dates:

Please note:

• The rollover will be automatic, and any existing open positions will remain open.
• Positions that are open on the expiration date will be adjusted via a rollover charge or credit to reflect the price difference between the expiring and new contracts.
• To avoid CFD rollovers, clients can choose to close any open CFD positions prior to the expiration date.
• Clients should ensure that take profits and stop losses are adjusted before this rollover occurs.
• The above data are subject to changes. Please refer to https://www.puprime.com/client-notices/ for latest details.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected], or phone +248 4373 105.

Dear Valued Client,

Please be advised that the leverage on all Share CFDs products will be adjusted starting from 1^st September 2025 to further optimize competitiveness and improve the trading environment.

Please refer to the table below for US Shares CFDs adjustment:

Please refer to the table below for EU/UK Shares CFDs adjustment:

*All dates and times are provided in GMT+3 (Server Time in MT4/MT5.)

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105

Dear Valued Client,

We are pleased to announce that PU Prime will new account leverage option of up to 1000:1 on 26 August 2025 to further optimise client’s copy trading experience and enhance competitiveness.

Steps to select your preferred leverage:

• Click the Setting button at the top right of your Copy Trading account.

  

• In Trade Settings, choose the “Leverage”

  

• Choose your preferred account leverage from 100:1~1000:1

  

• Read the T&C and click confirm.

  

Important Note:

• If client choose 1000:1 as their maximum leverage, system will automatically adjust to 500:1 once your account equity surpasses USD 20,000 (or its equivalent in other currencies) without prior notice. We recommend ensuring sufficient funds in the account and trading cautiously.
• Please note that product for 1000:1 leverage option is only for products with max leverage to 1000:1, for further information please refer to the maximum leverage of each product in our official website: https://www.puprime.com/spread-and-costs/

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or Phone +248 437 3105.

Dear Valued Client,

Please be advised that the dividends of the following index CFDs will be adjusted by upcoming ex-dividend dates. The comment for trading index CFDs will be in the following format “Div&<Product Name>&<Net Volume>” which show in the balance after the close of the day before the dividend payment date.

Please refer to the table below for more details:

*All dates are provided in GMT+3 (Server Time in MT4/MT5.)

Please note the above data are subject to changes. Please refer to MT4/MT5 for details.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105.

Dear Valued Client,

Please be advised that the MT5 PUPrime-Live Access Server will undergo an upgrade at End of Day (EOD) on 22 August 2025 24:00 hrs. for 10 minutes to further enhance competitiveness and improve the trading environment.

Important Notes:

• This upgrade applies only to the MT5 PUPrime-Live server.
• Clients with MT5 PUPrime-Live accounts may experience intermittent connection or refresh issues after the upgrade.
• If client encounter connection issues, please update or reinstall the MT5 App via our official website: https://www.puprime.com/mt5/

We strongly recommend that clients with MT5 PUPrime-Live accounts properly manage their positions, ensure sufficient funds are maintained, and trade with caution during this period.

If you have any questions or require further assistance, please contact our Customer Care Team via Live Chat, email: [email protected], or phone: +248 437 3105..