Newsroom

Dear Valued Client,

As part of PU Prime’s ongoing commitment to providing a stable and reliable trading environment, please be informed of the following weekly weekend scheduled optimisation activities:

1. Saturday Server Upgrade

• Schedule: Every Saturday, from 00:00 to 02:00 hours (system time). with an estimated duration of minimal and last no more than 30 minutes. The actual duration may vary depending on system requirements.
• Affected Platforms: PU Prime App, MT4, and MT5.
• Impact: During this period, clients may experience brief disconnections or disruptions affecting Trading, Account visibility in the Client Portal, Internal transfers, deposits and withdrawals
• Purpose: This scheduled optimisation process is conducted to optimise the system and enhance system overall stability.

2. MetaQuotes Server Optimisation

• Schedule: Every Sunday at 03:47 (system time), with an estimated duration of 10 minutes.
• Affected Platforms: PU Prime App, MT4, and MT5.
• Impact: Temporary interruptions may occur, including inability to open, close, or modify orders, as well as brief disconnections from the servers.
• Purpose: This fixed, routine process is conducted in line with MetaQuotes’ requirements to reduce server load and enhance overall platform stability.

Important Note:

Please note that, in accordance with the Client Service Agreement, PU Prime will not be liable for any potential losses that may occur during scheduled optimisation periods. We appreciate your understanding and will do our best to minimise any inconvenience.

We sincerely apologise for any inconvenience this may cause as we strive to provide you with better service. PU Prime is committed to providing you with the best trading experience and this Weekly Scheduled Optimisation Notice will enable us to ensure that you trade without any unexpected interruptions.

For other upgrades that may involve longer disruptions to your trading, we will announce them ahead of time in a separate announcement.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105.

Dear Valued Client,

Please be advised that the following instruments’ trading hours and market session times will be affected by the upcoming October holidays.

Please refer to the table below outlining the affected instruments:

*All dates and time are provided in GMT+3 (Server Time in MT4/MT5.)

Note:

• In the event of reduced liquidity in the market, spreads might significantly increase from their normal average level.
• The above data are subject to changes. Please refer to https://www.puprime.com/client-notices/ for latest details.

If you have any questions or require any assistance, please contact our support team via Live Chat, email: [email protected] or phone +248 437 3105.

Dear Valued Client,

Please be advised that the dividends of the following index CFDs will be adjusted by upcoming ex-dividend dates. The comment for trading index CFDs will be in the following format “Div&<Product Name>&<Net Volume>” which show in the balance after the close of the day before the dividend payment date.

Please refer to the table below for more details:

*All dates are provided in GMT+3 (Server Time in MT4/MT5.)

Please note the above data are subject to changes. Please refer to MT4/MT5 for details.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105.

Dear Valued Client,

Please note that in observance of the upcoming AU Daylight Saving Time on 5 October 2025, there will be changes to PU Prime’s trading schedule starting from 6 October 2025.

Kindly refer to the table below for the schedule of all the instruments that are subject to changes:

*All hours are provided in GMT+3 (MT4/MT5 Server Time).

Please note the above data are subject to changes. Please refer to MT4/MT5 for details.

Should you use an EA/Indicator that requires trading hours to be manually entered, please ensure that you make the necessary adjustments to reflect this change.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105.

Dear Valued Client,

PU Prime will be conducting a scheduled important upgrade from 27^th September 2025 (Saturday) 00:00 hrs to 24:00 hrs (GMT+3).

Gentle Reminder:

During the maintenance period, access to the Client Portal, IB Portal, PU Prime App, MT4/MT5 trading platforms, PAMM Portal and PU Copy Trading will be temporarily unavailable.

Deposit and withdrawal functions, data searching, and account opening applications via the Client Portal, IB Portal, PAMM Portal, PU Prime App, and the “Sign Up” button on the official website will be temporarily unavailable. However, the official website will remain accessible.

We recommend clients to make any necessary account or trading arrangements in advance.

If you have any questions or require further assistance, please contact our Customer Care Team via Live Chat, email: [email protected], or phone: +248 437 3105..

Dear Valued Client,

Please be advised that the dividends of the following index CFDs will be adjusted by upcoming ex-dividend dates. The comment for trading index CFDs will be in the following format “Div&<Product Name>&<Net Volume>” which show in the balance after the close of the day before the dividend payment date.

Please refer to the table below for more details:

*All dates are provided in GMT+3 (Server Time in MT4/MT5.)

Please note the above data are subject to changes. Please refer to MT4/MT5 for details.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105.