Newsroom

Dear Valued Client,

We are pleased to announce that the IOS PU Prime App will be updated to version 2.04.3 on 5 July 2025 14:00 hrs. (GMT+3).

Please note that this update is mandatory to ensure uninterrupted access to optimised and seamless in-app trading.

Kindly update your app via the links below:

• For IOS users: PU Prime – Trading App or via your App Store

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105.

Dear Valued Client,

Please be advised that the dividends of the following index CFDs will be adjusted by upcoming ex-dividend dates. The comment for trading index CFDs will be in the following format “Div&<Product Name>&<Net Volume>” which show in the balance after the close of the day before the dividend payment date.

Please refer to the table below for more details:

*All dates are provided in GMT+3 (Server Time in MT4/MT5.)

Please note the above data are subject to changes. Please refer to MT4/MT5 for details.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105.

Dear Valued Client,

We would like to inform you that PU Prime will be conducting a scheduled upgrade of our Live Chat system to enhance our system performance and deliver an improved support experience as follows:

• 8 July 2025 16:30 hrs. (GMT+3) to 17:10 hrs. (GMT+3)
• 8 July 2025 20:15 hrs. (GMT+3) to 20:55 hrs. (GMT+3)

During the Live Chat upgrading period, Live Chat function will not be accessible, but our team remains available and we are committed to supporting through the following alternative channels:

• Email: You may contact us by sending an email to [email protected].
• Client Portal: You may submit a support ticket via the Client Portal to reach us.
• Phone Support: You may contact us by calling +248 437 3105.

We sincerely apologise for any inconvenient caused and we encourage you to reach out through any of the above channels should you require assistance during the upgrade period.

If you have any questions or require assistance, please feel free to contact our Customer Care Team via Live Chat (outside of the upgrade period), email at [email protected], or phone at +248 437 3105.

Dear Valued Client,

Please be advised that the dividends of the following index CFDs will be adjusted by upcoming ex-dividend dates. The comment for trading index CFDs will be in the following format “Div&<Product Name>&<Net Volume>” which show in the balance after the close of the day before the dividend payment date.

Please refer to the table below for more details:

*All dates are provided in GMT+3 (Server Time in MT4/MT5.)

Please note the above data are subject to changes. Please refer to MT4/MT5 for details.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105.

Dear Valued Client,

Please be advised that the following instruments’ trading hours and market session times will be affected by the upcoming July holidays.

Please refer to the table below outlining the affected instruments:

*All dates and time are provided in GMT+3 (Server Time in MT4/MT5.)

Note:

• In the event of reduced liquidity in the market, spreads might significantly increase from their normal average level.
• The above data are subject to changes. Please refer to https://www.puprime.com/client-notices/ for latest details.

If you have any questions or require any assistance, please contact our support team via Live Chat, email: [email protected] or phone +248 437 3105.

Dear Valued Client,

We are pleased to announce that the PU Prime App will be updated to version 2.04.2 on 28 June 2025 16:30 hrs. (GMT+3).

Please note that this update is mandatory to ensure uninterrupted access to optimised and seamless in-app trading.

Kindly update your app via the links below:

• For IOS users: PU Prime – Trading App or via your App Store
• For Android users: PU Prime – Trading App or via Google Play Store

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105.