Newsroom

Dear Valued Client,

Please be advised that the following instruments’ trading hours and market session times will be affected by the upcoming May holidays.

Please refer to the table below outlining the affected instruments:

*All dates and time are provided in GMT+3 (Server Time in MT4/MT5.)

Note:

• In the event of reduced liquidity in the market, spreads might significantly increase from their normal average level.
• The above data are subject to changes. Please refer to https://www.puprime.com/client-notices/ for latest details.

If you have any questions or require any assistance, please contact our support team via Live Chat, email: [email protected] or phone +248 437 3105.

Dear Valued Client,

We would like to inform you that PU Prime will be conducting a scheduled upgrade of our Live Chat system from 5 May 2025 23:00 hrs. (GMT+3) to 6 May 2025 01:00 hrs. (GMT+3) to enhance our system performance and deliver an improved support experience.

During the Live Chat upgrading period, Live Chat function will not be accessible, but our team remains available and committed to supporting you through the following alternative channels:

• Email: You may contact us by sending an email to [email protected].
• Client Portal: You may submit a support ticket via the Client Portal to reach us.
• Phone Support: You may contact us by calling +248 437 3105.

We sincerely apologise for any inconvenient caused and we encourage you to reach out through any of the above channels should you require assistance during the upgrade period.

If you have any questions or require assistance, please feel free to contact our Customer Care Team via Live Chat (outside of the upgrade period), email at [email protected], or phone at +248 437 3105.

Dear Valued Client,

Please be advised that the dividends of the following index CFDs will be adjusted by upcoming ex-dividend dates. The comment for trading index CFDs will be in the following format “Div&<Product Name>&<Net Volume>” which show in the balance after the close of the day before the dividend payment date.

Please refer to the table below for more details:

*All dates are provided in GMT+3 (Server Time in MT4/MT5.)

Please note the above data are subject to changes. Please refer to MT4/MT5 for details.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105.

Dear Valued Client,

We are pleased to inform you that PU Prime will be adjusting MT4/MT5 Accounts archival rules on 26 April 2025 to 27 April 2025 to further enhance server performance and ensure overall platform stability.

Please refer to the table below for details on affected servers and archival rules:

*All dates are provided in GMT+3 (Server Time in MT4/MT5.)

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105.

Dear Valued Client,

PU Prime has implemented an optimisation to the rules governing pending orders, effective 21 April 2025. This enhancement is designed to improve order execution accuracy and contribute to greater market stability.

When placing a pending order, a minimum price distance known as the “stop level” must be maintained between the order price and the current market price. This rule also applies to all take-profit (TP) and stop-loss (SL) settings.

Stop Level Requirements by Order Type:

Important Note:

• All pending orders and related TP/SL settings must meet these requirements to be successfully placed.
• Buy Stop orders, Sell Stop orders, Stop-Loss (SL) orders cannot be placed within the spread range.
• Buy Limit orders, Sell Limit orders, and Take-Profit (TP) orders can be placed within the spread.

If you have any questions or require any assistance, please contact our support team via Live Chat, email: [email protected] or phone +248 437 3105.

PU Prime, a globally recognized online brokerage committed to providing diverse and innovative trading opportunities, is proud to announce the launch of a new forex trading product: the USD/ILS (U.S. Dollar / Israeli Shekel) currency pair, which will be available to all clients starting 21 April 2025.

As part of PU Prime’s continued efforts to broaden its trading portfolio and meet the evolving needs of global investors, the inclusion of USD/ILS opens up exciting opportunities for traders interested in Middle Eastern markets and emerging currency dynamics.

Why USD/ILS?

• Increased Flexibility: The USD/ILS pair combines the stability of the US Dollar with the volatility of the Israeli Shekel, offering greater flexibility for hedging, speculation, and portfolio allocation.
• Regional Advantage：As a major economic player in the Middle East, the Israeli Shekel is influenced by local economic data, policy changes, and central bank decisions—providing diverse market opportunities.
• Geopolitical Sensitivity: Highly sensitive to regional developments and shifts in US policy, USD/ILS serves as a strategic instrument for navigating geopolitical and economic changes.

The Israeli Shekel has gained attention in recent years due to Israel’s robust tech-driven economy, stable financial system, and increasing integration with international markets. The new USD/ILS trading pair enables PU Prime clients to gain exposure to this unique currency dynamic, benefiting from the volatility and potential trading opportunities it presents.

At the same time, the US dollar remains the world’s most traded currency and a benchmark in the global financial system. The USD/ILS pair brings together the liquidity of the USD with the regional strength of the ILS—making it attractive to traders who are seeking exposure to geopolitical shifts, interest rate differentials, and macroeconomic developments in both the U.S. and Middle East.

Key Product Details:

Starting April 21, the trading pair will be introduced on PU Prime’s platform, enhancing its broad selection of forex, commodities, indices, and bonds. PU Prime continues to prioritize delivering cutting-edge trading solutions and a smooth, user-friendly experience.

As a trusted broker, PU Prime remains focused on innovation and excellence in service. This strategic addition underscores PU Prime’s dedication to empowering traders with greater opportunities to diversify their portfolios and tap into new market potential.

For more details on this new listing, visit https://www.puprime.com/spread-and-costs/.