Newsroom

Dear Valued Client,

PU Prime will be conducting a scheduled important upgrade from 31^st January 2026 (Saturday) 00:00 hrs to 24:00 hrs (GMT+2).

Gentle Reminder:

During the maintenance period, access to the Client Portal, IB Portal, PU Prime App, MT4/MT5 trading platforms, PAMM Portal and PU Copy Trading will be temporarily unavailable.

Deposit and withdrawal functions, data searching, and account opening applications via the Client Portal, IB Portal, PAMM Portal, PU Prime App, and the “Sign Up” button on the official website will be temporarily unavailable. However, the official website will remain accessible.

Additionally, our Live Chat function will also not be accessible, from 31^st January 2026 (Saturday) 00:00 hrs (GMT+2) to 1^st February 2026 (Sunday) 04:00 hrs (GMT+2), but our team remains available and we are committed to supporting through the following alternative channels:

• Email: You may contact us by sending an email to [email protected].
• Client Portal: You may submit a support ticket via the Client Portal to reach us.

We recommend clients to make any necessary account or trading arrangements in advance.

If you have any questions or require further assistance, please contact our Customer Care Team via Live Chat, email: [email protected], or phone: +248 437 3105..

Dear Valued Client,

We would like to inform you that PU Prime will be conducting a scheduled upgrade of our Live Chat system on 17 January 2026, 10:00 hrs. (GMT+2) to 17:00 hrs. (GMT+2), to enhance our system performance and deliver an improved support experience as follows:

During the Live Chat upgrading period, Live Chat function will not be accessible, but our team remains available and we are committed to supporting through the following alternative channels:

• Email: You may contact us by sending an email to [email protected].
• Client Portal: You may submit a support ticket via the Client Portal to reach us.

We sincerely apologise for any inconvenience caused and we encourage you to reach out through any of the above channels should you require assistance during the upgrade period.

If you have any questions or require assistance, please feel free to contact our Customer Care Team via Live Chat (outside of the upgrade period), email at [email protected], or phone at +248 4373 105.

Dear Valued Client,

Please be advised that the dividends of the following index CFDs will be adjusted by upcoming ex-dividend dates. The comment for trading index CFDs will be in the following format “Div&<Product Name>&<Net Volume>” which show in the balance after the close of the day before the dividend payment date.

Please refer to the table below for more details:

*All dates are provided in GMT+2 (Server Time in MT4/MT5.)

Please note the above data are subject to changes. Please refer to MT4/MT5 for details.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105.

Dear Valued Client,

PU Prime will be upgrading its MT4/MT5 servers starting from 17 January 2026 00:00 hrs. (GMT+2) until 02:00 hrs. (GMT+2).

Access to MT4/MT5 accounts, PU Prime App and PU Copy Trading will still be available during the server upgrading period. However, all orders of the affected products will not be executed during the server upgrading period.

Please log in to Client Portal for details on the affected products.

Gentle Reminder:

During the maintenance period, trading of the affected products via the PU Prime App will be temporarily unavailable. However, deposit, withdrawal, data searching functions and account opening applications would still be available. We recommend clients make proper arrangements in advance.

We would like to advise clients to manage their accounts and trades. Do ensure that there are enough funds in your trading account to maintain your open positions to prevent your positions from forced liquidation due to a margin stop out.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 437 3105.

Dear Valued Client,

Please be advised that the dividends of the following index CFDs will be adjusted by upcoming ex-dividend dates. The comment for trading index CFDs will be in the following format “Div&<Product Name>&<Net Volume>” which show in the balance after the close of the day before the dividend payment date.

Please refer to the table below for more details:

*All dates are provided in GMT+2 (Server Time in MT4/MT5.)

Please note the above data are subject to changes. Please refer to MT4/MT5 for details.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105.

Dear Valued Client,

PU Prime has always worked consistently to improve our range of products and services, and we are sincerely grateful for the continued support and trust we have received from our clients over the years.

However, as we grow as a company, unauthorised individuals and channels have emerged impersonating the PU Prime brand, particularly on Telegram, with the intention of misleading clients.

In order to safeguard the financial interests of our clients and the rights of our company, we would like to clearly declare that PU Prime operates only the following official Telegram accounts:

• https://t.me/puprimemain
• https://t.me/puprimecommunity

In addition, PU Prime maintains an official presence only on the following social media channels:

• Facebook: https://www.facebook.com/puprime
• X (Twitter): https://x.com/puprime
• LinkedIn: https://www.linkedin.com/company/puprime
• Instagram: https://www.instagram.com/puprime_official
• YouTube: https://www.youtube.com/@puprime
• TikTok: https://www.tiktok.com/@puprime

Please be advised that PU Prime will also never request clients to make deposits or payments through any channel outside of our official platforms. All deposits can only be made through:

• PU Prime Client Portal
• PU Prime Official APP

For verification purposes, clients are encouraged to use our Official Channel Verification Tool to confirm whether a channel, website, or contact is officially associated with PU Prime:

• https://www.puprime.com/official-channel-verification/

For accurate and official information, please always refer to:

• Official Website: https://www.puprime.com
• Client Portal: https://myaccount.puprime.online/login

Any site, application, or channel bearing the PU Prime logo, name, or any related material, other than those stated above, is an imposter. We urge our clients to exercise extreme caution and to avoid making any transactions or deposits with these imposter sites.

In addition, PU Prime reserves the right to seek legal recourse against the operators of such unlawful imposter sites in accordance with applicable laws and regulations.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected], or phone +248 4373 105.