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Keep up-to-date with the latest PU Prime news and announcements.

Server Upgrade Notice

2023-09-1

Dear Valued Client,

Please be informed that PU Prime will be having an upgrade on its MT4/MT5 servers between 02:00 hrs. (GMT+3) until 08:00 hrs. (GMT+3) on September 2.

Access to MT4/MT5 accounts will not be available during the server upgrading period. We would also like to highlight that all orders would not be executed during the hours mentioned above.

Kindly note that deposit, withdrawal, data searching functions and account opening applications would still be available but there might be some delays. We recommend clients to make proper arrangements in advance.

Cryptocurrency market will be closed during the server upgrade. Pricing will be restored and open at 08:00 hrs. (GMT+3) on September 2.

Once the upgrade has been completed, access to MT4/MT5 servers will be restored.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email:[email protected], or phone +248 4373 105

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CFD Rollover Notice for September

2023-08-31

Dear Valued Client,

Please be advised that the following CFD instruments will be automatically rolled over as per the dates in the table below. As there can be a pricing difference between old and new futures contracts, we recommend clients to monitor their positions closely and manage positions accordingly.

Expiration dates:

*All hours are provided in GMT+3 (Server Time in MT4/MT5.)

Please note:
•  The rollover will be automatic, and any existing open positions will remain open.
•  Positions that are open on the expiration date will be adjusted via a rollover charge or credit to reflect the price difference between the expiring and new contracts.
•  To avoid CFD rollovers, clients can choose to close any open CFD positions prior to the expiration date.
•  Clients should ensure that take profits and stop losses are adjusted before this rollover occurs.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected], or phone +248 4373 105.

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Upcoming Changes To Trading Hours

2023-08-30

Dear Valued Client,

Please be advised that the following instruments’ trading hours and market session times will be affected by the upcoming September holidays.

Please refer to the table below outlining the affected instruments:

* All hours are provided in GMT+3 (Server Time in MT4/MT5.)

Please note that in the event of reduced liquidity in the market, spreads might significantly increase from their normal average level.

If you have any questions or require any assistance, please contact our support team via Live Chat or email: [email protected] or phone +248 4373 105.

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Upcoming Weekly Adjustment on Index Dividend Notice

2023-08-25

Dear Valued Client,

Please be advised that the dividends of the following index CFDs will be adjusted by upcoming ex-dividend dates. The comment for trading index CFDs will be in the following format “Div&<Product Name>&<Net Volume>” which show in the balance after the close of the day before the dividend payment date.

Please refer to the table below for more details:

*All dates are provided in GMT+3 (Server Time in MT4/MT5.)

Please note the above data are subject to changes. Please refer to MT4/MT5 for details.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105.

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Upcoming Weekly Adjustment on Index Dividend Notice

2023-08-18

Dear Valued Client,

Please be advised that the dividends of the following index CFDs will be adjusted by upcoming ex-dividend dates. The comment for trading index CFDs will be in the following format “Div&<Product Name>&<Net Volume>” which show in the balance after the close of the day before the dividend payment date.

Please refer to the table below for more details:

*All dates are provided in GMT+3 (Server Time in MT4/MT5.)

Please note the above data are subject to changes. Please refer to MT4/MT5 for details.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105.

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Indices CFDs Symbol Change Notice

2023-08-17

Dear Valued Client,

PU Prime will update the symbol of Indices CFDs products effective from 4th September 2023.

Kindly refer to the table below outlining the affected instruments:

Please note the above data are subject to changes. Kindly refer to MT4/MT5 for details.

Important Note:

•  Live Account: For clients with open positions for the abovementioned Indices CFDs after the market closes on 1st September 2023 would have the symbol updated on 4th September 2023. This update will not impact the product specifications, the prices of existing open positions or pending positions or any result in the closure of positions. •  Demo Account: All open and pending orders associated for the abovementioned Indices CFDs after the market closes on 1st September 2023 in Demo Account would be force closed.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105.

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