Weekly Weekend Scheduled Optimisation Notice

2 October 2025,07:40

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Dear Valued Client,

As part of PU Prime’s ongoing commitment to providing a stable and reliable trading environment, please be informed of the following weekly weekend scheduled optimisation activities:

1. Saturday Server Upgrade

Schedule: Every Saturday, from 00:00 to 02:00 hours (system time). with an estimated duration of minimal and last no more than 30 minutes. The actual duration may vary depending on system requirements.
Affected Platforms: PU Prime App, MT4, and MT5.
Impact: During this period, clients may experience brief disconnections or disruptions affecting Trading, Account visibility in the Client Portal, Internal transfers, deposits and withdrawals
Purpose: This scheduled optimisation process is conducted to optimise the system and enhance system overall stability.

2. MetaQuotes Server Optimisation

Schedule: Every Sunday at 03:47 (system time), with an estimated duration of 10 minutes.
Affected Platforms: PU Prime App, MT4, and MT5.
Impact: Temporary interruptions may occur, including inability to open, close, or modify orders, as well as brief disconnections from the servers.
Purpose: This fixed, routine process is conducted in line with MetaQuotes’ requirements to reduce server load and enhance overall platform stability.

Important Note:

Please note that, in accordance with the Client Service Agreement, PU Prime will not be liable for any potential losses that may occur during scheduled optimisation periods. We appreciate your understanding and will do our best to minimise any inconvenience.

We sincerely apologise for any inconvenience this may cause as we strive to provide you with better service. PU Prime is committed to providing you with the best trading experience and this Weekly Scheduled Optimisation Notice will enable us to ensure that you trade without any unexpected interruptions.

For other upgrades that may involve longer disruptions to your trading, we will announce them ahead of time in a separate announcement.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: info@puprime.com or phone +248 4373 105.

Risk Warning: Trading Contracts for Difference (CFDs) involves a high level of risk and may not be suitable for all traders. The use of leverage magnifies both potential profits and losses, meaning you could incur losses greater than your initial deposit. It is important to understand the risks involved and assess whether you can afford to lose your invested capital. When trading CFDs, you do not own the underlying assets and have no rights to them. Past performance is not indicative of future results. The information provided on this website is for general informational purposes only and does not constitute investment advice, recommendation, or solicitation to engage in any investment activities. It does not take into account your personal financial circumstances, investment objectives, or risk tolerance. Any interaction with this website is an individual and voluntary action on the part of the user. The content on this website should not be construed as an invitation to enter into or acquire PU Prime’s financial services and products. Under no circumstances shall the Company be held liable for any loss or damage, in whole or in part, arising from, or in connection with, any CFD trading activities. Please review the legal documents available on our website to ensure that you fully understand the risks associated with CFD trading. If necessary, seek independent advice from qualified professionals.

Regional Restrictions: This information on this website is not intended for distribution to, or use by, any person or entity who is a citizen or resident of certain jurisdictions, including, but not limited to, Singapore, the United States, China, India and jurisdictions listed on the FATF “blacklist”, and the major global sanctions lists. It is also not intended for distribution or use in any jurisdiction where such distribution or use would violate local laws or regulations.

PU Prime is a trading name for multiple entities operating across various jurisdictions. These following entities are authorised to operate under the PU Prime brand and trademarks.

PU Prime Ltd is an investment dealer authorised and regulated by the Financial Services Commission of Mauritius under License No. GB23202672, with registered address at Suite 201 Level 2, The Catalyst, Cybercity Ebene, Mauritius.

PU Prime Trading Pty Ltd is an Australian financial services licensee authorised and regulated by the Australian Securities and Investments Commission of Australia under License No. 410681, with its registered address at Suite 103, Level 1, 17 Castlereagh St, Sydney, NSW 2000, Australia. For Australian clients who have onboarded through https://www.puprime.au, the product issuer is PU Prime Trading Pty Ltd.

PU Prime Limited, incorporated in the Republic of Seychelles, is a securities dealer authorised and regulated by the Financial Services Authority of Seychelles under License No. SD050, with its registered address at CT House, Office 9A, Providence, Mahe, Seychelles.

PU Prime (CY) Limited is registered in the Republic of Cyprus under registration number HE414308. Its registered office is located at Archiepiskopou Makariou III, 160-1st floor, 3026, Limassol, Cyprus. PU Prime (CY) Limited facilitates services for the licensed and regulated entities within the PU Prime Organizational Structure, including but not limited to payment services. These services do not involve the use of any trading terminals.

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